Cancellation & Refund Policy

Last updated: April 2026

We want you to be happy using Flow Adlytics. If it's not working for you, here's exactly what happens when you cancel — no surprises, no hidden fees, no complicated process.

1. How to Cancel

You can cancel your subscription at any time using one of these methods:

• From your account: Go to Settings → Billing → Cancel Subscription
• By email: Send a cancellation request to hello@flowadlytics.com

We will never make cancellation difficult. There are no phone calls required, no retention teams, and no hidden steps.

2. What Happens When You Cancel

2.1 Immediate Effects

• Your subscription is marked for cancellation at the end of your current billing period
• You retain full access to all paid features until the end of the period you've already paid for
• No further charges will be made to your payment method

2.2 At the End of Your Billing Period

• Your account reverts to the Free plan
• Automated reports beyond the Free plan limit will be paused (not deleted)
• Your connected platforms (Meta Ads, Google Sheets) remain connected
• All data already delivered to your Google Sheets remains yours — we never remove it

2.3 Your Data

• Your report configurations are preserved on your account — if you re-subscribe later, everything is still there
• We do not delete your account data upon cancellation. If you want your data fully deleted, use the "Delete Account" feature in Settings

3. Refund Policy

3.1 General Policy

We do not provide refunds for partial billing periods. When you cancel, you keep access until the end of the period you've paid for.

3.2 Exceptions

We may offer a refund at our discretion in the following circumstances:

• You were charged in error (e.g. duplicate payment)
• The Service experienced extended downtime that materially prevented you from using it
• You cancel within 48 hours of your first-ever paid subscription and have not used the Service during that period

To request a refund under these circumstances, email us at hello@flowadlytics.com with your account email and the reason for your request.

3.3 Annual Plans

If you are on an annual plan and wish to cancel, the same policy applies — you retain access until the end of the annual period. No partial-year refunds are provided.

4. Downgrading

Instead of cancelling entirely, you can downgrade to a lower plan at any time from Settings → Billing. The downgrade takes effect at the start of your next billing cycle. You will not be charged the difference for the remainder of your current period.

5. Account Deletion

Cancelling your subscription is different from deleting your account:

• Cancellation: Stops billing and reverts to the Free plan. Your data and configurations are preserved.
• Account deletion: Permanently removes your account, all stored data, OAuth tokens, and report configurations. This action cannot be undone.

To delete your account entirely, go to Settings → Delete Account, or email us at hello@flowadlytics.com.

6. Re-subscribing

If you cancel and later decide to re-subscribe, simply choose a plan from the Pricing page. Your previous report configurations and platform connections will still be available (unless you deleted your account).

7. Contact Us

If you have any questions about cancellation or refunds, we're happy to help:

Email: hello@flowadlytics.com